🔒 Our Commitment to Privacy
At ScrimZone India, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our BGMI gaming platform.
1. Information We Collect
1.1 Personal Information
We collect the following personal information to provide our gaming services:
- Full name and username
- Email address and phone number
- Date of birth (for age verification)
- KYC documents (Aadhaar, PAN, or bank details)
- Profile picture and gaming preferences
1.2 Gaming Data
To ensure fair play and provide personalized gaming experiences:
- Match performance statistics (kills, deaths, scores)
- Tournament participation history
- Device information and gaming patterns
- Chat logs and communication records
1.3 Financial Information
For secure payment processing:
- UPI ID, bank account details, and payment history
- Tournament entry fees and prize winnings
- Withdrawal requests and transaction records
2. How We Use Your Information
2.1 Platform Operations
- Account creation and identity verification
- Matchmaking and tournament organization
- Anti-cheat system and fair play enforcement
- Customer support and dispute resolution
2.2 Gaming Experience
- Personalized matchmaking based on skill level
- Leaderboard rankings and statistics
- Achievement tracking and rewards
- Community features and social interactions
2.3 Legal Compliance
- Age verification and responsible gaming measures
- Fraud prevention and security monitoring
- Legal compliance with Indian gaming regulations
- Dispute resolution and regulatory reporting
3. Data Security Measures
🔐 Bank-Level Security
We employ enterprise-grade security measures to protect your data:
- Encryption: All data is encrypted using AES-256 encryption
- Secure Servers: Hosted on secure, compliant infrastructure
- Access Controls: Strict access controls and audit logging
- Regular Audits: Security audits and penetration testing
4. Information Sharing and Disclosure
4.1 We Do Not Sell Your Data
We do not sell, trade, or rent your personal information to third parties for marketing purposes.
4.2 Permitted Disclosures
We may share your information only in the following circumstances:
- Legal Requirements: When required by law or court order
- Fraud Prevention: With anti-fraud agencies and law enforcement
- Service Providers: With trusted partners for payment processing and verification
- Platform Integrity: To investigate cheating or platform abuse
5. Your Rights and Choices
5.1 Access and Control
You have the following rights regarding your personal data:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and data
- Portability: Export your data in a structured format
- Restriction: Limit how we process your data
5.2 Account Deletion
You can request account deletion at any time. Please note:
- Pending withdrawals will be processed before deletion
- Tournament participation records may be retained for regulatory purposes
- Deletion requests are processed within 30 days
6. Cookies and Tracking
6.1 Essential Cookies
We use essential cookies for platform functionality:
- Session management and authentication
- Security features and fraud prevention
- Platform performance and error monitoring
6.2 Analytics Cookies
With your consent, we use analytics to improve our services:
- Usage patterns and feature engagement
- Platform performance optimization
- User experience improvements
7. Age Restrictions and Parental Controls
👨👩👧👦 Age Verification
Our platform is strictly for users aged 18 and above. We implement:
- KYC Verification: Mandatory age verification for all users
- Parental Controls: Options for parents to monitor gaming activity
- Responsible Gaming: Spending limits and self-exclusion options
8. International Data Transfers
Your data is primarily stored in India. However, for global service optimization, data may be transferred to secure international servers. All transfers comply with Indian data protection regulations and include appropriate safeguards.
9. Data Retention
9.1 Active Accounts
- Personal information: Retained while account is active
- Gaming history: Retained for leaderboard and statistics purposes
- Financial records: Retained for 7 years as per Indian regulations
9.2 Inactive Accounts
- Accounts inactive for 2 years may be marked for deletion
- Legal and regulatory data retained as required by law
- Anonymous statistical data may be retained indefinitely
10. Changes to This Policy
We may update this Privacy Policy periodically. Significant changes will be communicated via email or platform notifications. Continued use of our services constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or our data practices:
- Email: privacy@scrimzoneindia.com
- Support: Contact our support team through the app
- Address: ScrimZone India, Mumbai, Maharashtra, India
📞 Need Help?
Our privacy team is available to address your concerns. We respond to all privacy-related inquiries within 48 hours.